Support & Services


Service Center

Computer Rettungswagen
Wexstr. 30, 10715 Berlin – Wilmersdorf
U/S-Bahn Bundesplatz
City map

Opening times


Monday: 08:30 - 20:00 h
Tuesday: 08:30 - 20:00 h
Wednesday: 08:30 - 20:00 h
Thursday: 08:30 - 20:00 h
Friday: 08:30 - 20:00 h
Saturday: 10:00 - 18:00 h
Sunday: by appointment

030 / 69 565 800

On site-service

Our engineers come to you and repair your computer, your Internet or network.
Quick and reliably.
24 hours / 7 days
Phone: 030 / 69 565 800

Phone support

0,89 € / minute

For server inquiry call us now!
Monday - Friday : 10 :00 - 18: 00 Uhr

Phone : 030 / 69 565 800

For the claim of the phone support of service the customer accepts the general terms of business of the companyComputer-Rettungswagen.

The phone support occur at explicit wish of the customer.

Remote servicing

0,89 € / Minute

For server inquiry call us now!
Monday - Friday : 10 :00 - 18: 00 Uhr

Phone : 030 / 69 565 800

For the claim of the remote support of service the customer accepts the general terms of business of the companyComputer-Rettungswagen.

The remote support occur at explicit wish of the customer.

The remote access occurs via TeamViewer. Download TeamViewer for Windows now by clickung the button below:

TeamViewer download

Send us your components

Pleace send us all your components, which belongs to your devices.

  • power supply (if available) add please.
  • Matching software, like operating system, drivers or other ones, if available, please add.
  • Pack the components please carefully. Moreover air cushion foil or similar material is suited. Put the components in a stable cardboard lay please.
  • Print out the following form and lay it in the cardboard: Form for the dispatch
  • For data rescue of hard disks or USB-Sticks use this form please: Form for the dispatch (data rescue)
  • If you cannot print, please add a shapeless covering letter which should contain the following data:
    Name:
    Address:
    Phone, Mobile, e-mail:
    Device name::
    Model, standard number:
    Manual:
    Error Description:
    Other added components:
    Date and signature (PLEASE, NOT FORGOTTEN!!)
    Expiry of a repair:
  • After receipt your components you receive news by phone or e-mail.
  • You receive by e-mail or phone the costs for the repair.
  • If you agree and transfer the repair costs, the repair is carried out and your components are dispatched to you.
  • If you do not wish the repair, costs result for the mistake analysis and the dispatch.

    Dispatch address::

    Computer-Rettungswagen
    Wexstr. 30
    10715 Berlin
  • Customer reviews:

    Klaus Heinzelmann

    After a crash, my notebook cannot start any more. The Computer-Rettungswagen has fast helped me and I could work after two days again with my notebook. I would bring my notebook again with problems there.

    Claudia Krug

    Absolutely top! My notebook was really slow and I had no notion what this lies with. They said me there that to my notebook a memory was broken and exchanged him. Went really fast.